How do you handle shipments?
For small orders, we utilize express services like FedEx, DHL, or UPS on a door-to-door basis. Large shipments are handled via sea or air in containers. Customers are encouraged to use their own forwarders if preferred.
What is the expected delivery time?
Normally, preparation takes approximately 30 days. For high-volume or customized orders, the lead time may be slightly extended depending on specifications.
What are your standard payment terms?
Our standard term is 100% TT advance with the order. However, terms are negotiable for long-term strategic partnerships.
Do you provide customized OEM/ODM services?
Yes, we provide flexible and professional customized services based on extensive experience in OEM and ODM projects. Minimum order quantities vary by requirement.
How long is the product warranty?
We provide a 24-month warranty upon receipt of the shipment under normal operating circumstances.
What after-sales support is available?
For every after-sale request within the warranty period, we assign a dedicated technician for timely one-on-one online assistance.