Frequently Asked Questions
Can I request a sample order for testing?
Yes, we welcome sample orders to test and check the quality of our energy storage systems. Customized options are also available upon request.
What is the typical lead time for production?
Samples generally require 7-12 days. For mass production, the lead time is subject to negotiation based on order volume and requirements.
Which shipping methods are used and what is the delivery time?
We usually ship via express services like Fedex, which typically takes 3-5 days to arrive. Airline and sea shipping options are also available for larger orders.
What is the process for placing an order?
First, share your requirements or application. Second, we provide a quote. Third, the customer confirms samples and places a deposit. Finally, we arrange the production.
Can you print a custom logo on the product?
Yes, it is possible. We can either use customer-provided packaging or provide neutral packaging options for your branding needs.
How quickly can I receive a price quotation?
We typically provide a quotation within 24 hours of receiving your inquiry. For urgent requests, please specify in your communication to prioritize your inquiry.
HK Charger
